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Shipping and FAQ

 

How do you deliver your products?

 

We currently offer shipping to the entire world and it is available in the following formats:

Delivery to the UK is through Royal Mail First Class Recorded Delivery and is based on the rates found on the Royal Mail Pricing Page here: Royal Mail Pricing

Delivery to countries other than the UK is through Royal Mail International Signed For Delivery with Tracking and the prices for this can be found here: Royal Mail International Pricing

The use of Royal Mail's Tracked Service allows us to guarantee delivery to all customers in the UK and to guarantee worldwide deliveries up to the point where they are passed on to your local delivery office. 

King Chron aims to please and can accommodate any custom delivery options that you may require. Please contact us for more information.

 

How do you package your products?

 

All of our products are packaged in high quality discreet plain brown cardboard boxes and are bubble-wrapped well to avoid breakages. Packaging is discreet to ensure customer confidentiality. No identifying information is included on the outside of our packaging.

 

How much is postage within the UK?

 

Postage within the UK is handled by Royal Mail and our rates are very reasonable. 

 

How much is postage outside the UK?

 

We ship worldwide by Royal Mail International Signed For. Individual shipping quotes are calculated at checkout. We charge the actual shipping rate and don’t charge for packaging.

 

How long until I receive my order?

 

We ship daily Monday to Friday, at most 48hrs from receiving your order. Postage in the UK takes 1-4 working days, including Saturday. If you need your product(s) quicker, other postal options are available at checkout for a small additional charge. Postage takes 3 working days to Western Europe, 5 working days to Eastern Europe and 7 working days to the rest of the world.

 

Do you sell in bulk/wholesale?

 

We welcome wholesale enquiries and can offer the most competitive rates for bulk orders. For an estimate please contact King Chron by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

Are all your products in stock?

 

King Chron takes every effort to ensure that all products listed are in stock at all times. However, there may be occasions where a particular product is out of stock despite our best efforts. If this occurs, you will be notified swiftly and given the choice of a full refund or choosing a product of a similar price.

 

What payment options do you offer?

 

King Chron accepts payment by Bank Debit, Cash, Cheque, Postal Order, Credit Card, TransferWise and Bitcoin.

 

How and when can I contact you?

 

King Chron is contactable by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  and we aim to answer all emails regardless of the time within 30 minutes. Customer service is something the King takes very seriously.

 

 

Return, Refund and Cancellation Policy

King Chron will accept all refunds for items sent back to us within 13 days of purchase. The items must be in the same state we sent them out in and the customer will be expected, in the case of returns due to customer error, to pay for the shipping back to us. Customers who do return products will be given the choice of a full refund or a full refund in store credit, whichever they prefer and this refund shall take no longer than 7 working days (usually immediate). Customers have the right to cancel any time up to the point where we have dispatched your order. Cancelled orders shall be refunded either in store credit or in cash.

 
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